Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Only partial refunds may be granted in certain situations, such as:
Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company, as posting times may vary.
Contact your bank, as processing time may be required.
If you’ve completed all of these steps and still haven’t received your refund, please contact us at {email address}.
Only regular-priced items may be refunded. Sale items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at {email address} and send the item to {physical address}.
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
To return your product, mail it to {physical address}.
You are responsible for return shipping costs. Shipping costs are non-refundable, and if a refund is issued, the return shipping cost will be deducted.
Delivery time for exchanged items may vary depending on your location.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
For questions related to refunds and returns, please contact us at {email}.